These Terms of Service (the “Terms”) govern your access to and use of the Cyla AI platform, applications, APIs and related services (together, the “Service”) provided by Cyla AI(“Cyla AI”, “we”, “us” or “our”) at https://cylaai.com. Please read them carefully.
1. Acceptance of terms
By creating an account, accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy. If you are entering into these Terms on behalf of an agency or other organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation. If you do not agree, do not use the Service.
2. Description of the service
Cyla AI is a multi-tenant software-as-a-service platform for digital marketing agencies. It provides CRM, ERP, project, content, AI and messaging tools within a single workspace, including optional connections to third-party platforms such as Meta’s WhatsApp Business, Instagram and Facebook Messenger. We may add, change or discontinue features from time to time.
3. Accounts and eligibility
You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of your registration information, for maintaining the confidentiality of your credentials, and for all activity that occurs under your account. Notify us promptly of any unauthorised use. Each workspace administrator is responsible for managing the users and roles within their workspace.
4. Acceptable use
You agree not to:
- Use the Service in violation of any applicable law or regulation, including data protection, anti-spam and consumer protection laws.
- Send unsolicited or unlawful messages, or use messaging channels in breach of the applicable provider’s policies.
- Upload or process content that is illegal, infringing, harmful or that you do not have the right to process.
- Attempt to gain unauthorised access to the Service, other workspaces or related systems, or interfere with their operation or security.
- Reverse engineer, resell, or misuse the Service or its underlying technology except as expressly permitted.
- Use the Service to build a competing product or to scrape or harvest data at scale.
You are responsible for obtaining all necessary consents from the individuals whose data you process through the Service.
5. Third-party integrations
The Service lets you connect third-party platforms, including Meta’s WhatsApp, Instagram and Facebook Messenger. Your use of those platforms is governed by their own terms and policies, and you are responsible for complying with them, including the WhatsApp Business Policy and the applicable Meta platform terms. We are not responsible for third-party platforms and may suspend an integration if a provider requires it or if it is used in breach of these Terms.
6. Intellectual property
The Service, including its software, design and content (excluding your data), is owned by Cyla AI and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You retain ownership of the data and content you submit (“Your Content”), and you grant us a limited licence to host, process and transmit Your Content solely to provide and improve the Service.
7. Fees and subscriptions
Paid plans are billed in advance on a recurring basis (for example monthly or annually) according to the plan you select. Fees are non-refundable except where required by law. We may change pricing on reasonable notice, effective at your next billing cycle. You are responsible for any applicable taxes. If a payment fails or is overdue, we may suspend or downgrade your access until the balance is settled.
8. Disclaimers
The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or secure, or that AI-generated output will be accurate or suitable for your purposes. You are responsible for reviewing AI-generated content before relying on it.
9. Limitation of liability
To the maximum extent permitted by law, Cyla AI and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or relating to your use of the Service. Our total aggregate liability for any claim relating to the Service will not exceed the amounts you paid to us for the Service in the twelve months preceding the event giving rise to the claim.
10. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law or a third-party provider, or to protect the Service or other users. On termination, your right to use the Service ends and we will handle your data as described in our Data Deletion instructions and Privacy Policy.
11. Governing law
These Terms are governed by the laws of India, without regard to conflict of law principles. The courts located in India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, subject to any mandatory rights available to you under your local law.
12. Changes to these terms
We may update these Terms from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you through the Service. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.
13. Contact us
Questions about these Terms can be sent to sathya.moorthy.v@gmail.com.